Customer Support

We're here to
help you travel.

Ask a question, check your application status, or request a refund. Our team reviews every enquiry and typically responds within 24 hours.

Response within 24h

256-bit SSL Encryption

Identity verified

Direct Contact

Reach us directly

Prefer email or phone? Use the channels below — or submit the form for application-related enquiries.

[email protected]

Phone

0455 533 300

Office

266/585 Little Collins Street

MELBOURNE VIC 3000, Australia

Common Enquiries

Application status

Check where your submission stands
Refund request

Request a refund for your application
Document correction

Update details on a submitted form
General question

Anything else about our services

Before you submit

For application-related requests, you'll need your passport number and the destination country you applied for. This helps us verify your identity before sharing sensitive information.

Submit a support request

All fields marked with * are required.

Your details

Full name *

Email *

Phone (optional)

Application verification

Both required

We verify every request against your application

Your passport number and destination country confirm you are the genuine applicant before we share sensitive information or process refunds.

Passport number *

Enter exactly as on your application.

Country you applied for *

The destination linked to your application — not necessarily your nationality.

Your message

Reason *

Message *

0 / 1000

Your details are sent over a secure connection and only used to handle this request.

SSL Encrypted Response within 24h GDPR Compliant

We're here to help you travel.

Submit a support request

Your details

Application verification

Your message

We're here to
help you travel.